✔︎ We use Post Haste for most of our deliveries, and deliver to New Zealand & Australia. You can expect your parcel within 2-14 business days from when it leaves our warehouse.

 PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.

When we ship the order you will receive a confirmation email. Post Haste will also send you a follow up email that says your delivery from Kiwi Smile is on its way. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

If your order does not arrive within 15 business days, please contact us so that we can follow it up with Post Haste. Post Haste may contact you offering safe drop - if you accept this we do not take responsibility for the package. 

Do you have a returns policy?

✔︎ Yes! We are extremely confident that you will love our product. However if you have issues with our product that requires full or partial replacement and it is deemed to be a manufacturing fault we will sort it out free of charge. Please note: you need to call us on 0800 HEY KIWI and speak to one of our customer service representatives to begin this process.